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ITINERARY

INTERNATIONAL AND EUROPEAN ETIQUETTE WITH COMMUNICATION

 

Day 1
Subject

European Etiquette and Networking

  • ‘Meeting and Greeting’, entertaining and how to behave in different social and corporate situations throughout Europe
  • Turning away people not on the guest list
  • How to work out if someone who isn’t on the list should be admitted anyway
  • How to politely get full registration data from guests
  • Tips on making the most of a business or social gathering:
  • How to be the perfect ‘hostess’
  • How to start a conversation in an unknown environment
  • Subjects to introduce conversations on
  • How to remember who is who

Networking
  • How to work a room effectively
  • How to make people feel welcome without feeling trapped (eg at a big party of Europeans, how to network with them when they may prefer to talk to others)

How to Reach Rapport with Clients and Cement Business Relationships
  • Networking – making the most of business gatherings:
  • Starting a conversation in an unknown environment
  • Etiquette of the business card
  • Moving into a group politely
  • How to include bystanders and strangers
  • Rapport building
  • Recognising negative and positive signals
  • Subjects to be avoided
  • Feet positioning
  • How do I know if they want to talk to me?

How to make a lasting first impression - creating a positive impact through posture, protocol and approach

  • Body language
  • Building confidence
  • European differences
  • Retaining control in conflict situations

LUNCH – this should also cover

  • Table etiquette (European differences)
  • Selecting wines
  • Conversation and listening skills
  • Seating plans
  • Faux pas
  • Creating the right Image

  • Clothes to suit specific countries, cultures and situations
  • Making the most of colour and style – what ‘suits’ you
  • Overall presentation
  • Business etiquette – guidance on:
  • Corporate entertaining what to wear for different occasions
  • Public Speaking
  • How to prepare a talk and deliver it with confidence and panache

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    DAY 2

    Objectives

    • Discover when body language is an important mode of communication
    • Use body language to increase your personal impact
    • Increase your presence and strengthen your command over your listeners
    • Learn how to use body language to build rapport with others
    • Learn how to read and interpret signals of others
    • Learn how to apply body language to help control tension and conflict

    Introduction

    • Personal introductions (including handshaking)
    • Self perception of how other people see you

    Personal body language awareness

    • Initial diagnostic of personal body language
    • Trainer and group feedback
    • Understanding the importance of body language

    Enhancing your personal body language vocabulary

    • Developing a more confident posture
    • Making more use of gesture
    • Increasing use of facial expression and eye contact

    Enhancing your personal body language vocabulary

    • Developing a more confident posture
    • Making more use of gesture
    • Increasing use of facial expression and eye contact

    Using body language to increase your personal impact

    • How to make an immediate positive impression
    • How to communicate a confident and professional style
    • How to use body language to help engage with your listeners

    Review of personal impact achieved

    • Application of techniques developed
    • Individual feedback on personal use of body language

    Using body language to build rapport

    • Understanding the difference between aggressive and assertive body language
    • How to develop positive relationships through use of body language
    • How to control any negative hidden messages through body language

    Reading and reacting positively to signals from other people’s body language

    • Understanding signal clusters from others and how they can be interpreted
    • How to react positively to negative vibes generated through body language
    • How to control a situation through use of body language

     

     

     

     

     

     

     

     

     


     

    - teaching life’s essentials

    © Copyright 2006

     

     

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